Problem:
Headset and tablet won’t connect during a Guided Viewing.
Solution:
- Check the tablet and headset are connected to WiFi.
- Quit the tablet app and restart. Click HERE to learn how to quit the app.
- Restart the headset by holding the On/Off button and selecting restart.
- Check both tablet and headset are using the same room code.
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![A woman looking at a tablet in front of Enviz logo.](https://cdn.prod.website-files.com/65a762e513e7e24f2d0ab265/6602603694125228b2a6d98a_cta-img.webp)